Terms of Service

1. Parties, intended customers and formation of the contract

1.1 Parties. These Terms govern the use of KoreLab, a service provided by CV Project S.r.l., with registered office at Via Giuseppe Romita 85, 15011 Acqui Terme (AL), Italy, VAT IT02707630063, PEC (certified email) cvprojectsrl@pec.it (the "Provider"), by the party identified in the order (the "Customer").

1.2 Intended customers. Paid plans are intended for businesses and professionals purchasing the service for purposes related to their activity. The Customer provides the required tax details, and whoever places the order declares they are authorised to bind the Customer. Any mandatory rules applicable based on the purchaser's actual status remain unaffected.

1.3 Formation of the contract. Before confirming the order, the Customer may read, download and retain these Terms, the pricing summary and the Data Processing Agreement ("DPA"). The contract for a paid plan is formed when the order is confirmed and accepted by the Provider, including by activation of the service. The Provider sends order confirmation on a durable medium, stating the plan, total price, applicable VAT, term, billing dates and the version of the Terms accepted.

1.4 Existing customers. The conditions introduced for the new annual commitment do not retroactively modify contracts already concluded; they apply to those relationships only after a new, valid subscription.

2. Service, plans and features

2.1 Service description. KoreLab is a software platform accessible online for managing business activities in the food sector, designed for food labs, pasta makers, bakeries, cheese makers and food brands. It includes: production cost calculation (CPF), management of recipes and bills of materials, allergens and nutritional values (EU Reg. 1169/2011), technical data sheets, price lists and suppliers; a warehouse module with batches, traceability and recall testing; a Quality & Certifications suite for HACCP self-monitoring and preparation for voluntary standards (IFS Food, BRCGS, ISO 9001/22000, FSSC 22000), with a versioned manual, records, assessments, non-conformities and a PDF dossier; an AI assistant; and multi-client features for consultants (read-only delegated access, signed change proposals). The features included in each plan and in any add-ons are those described in the order summary and in the documentation for the applicable plan. KoreLab is a management and self-monitoring tool; it does not issue certifications and does not replace the work of professionals or competent bodies. The service is delivered via browser and mobile app/PWA.

2.2 Customer responsibility. The Customer is responsible for the data and instructions entered into the platform, for verifying results, and for using the service in accordance with the law. The Customer protects its credentials, authorises its own users, and promptly informs the Provider of any unauthorised access.

2.3 Electronic invoicing. The optional electronic invoicing services, where activated and available under the plan, are technical tools for preparing and transmitting invoices in FatturaPA format to the Italian Revenue Agency's Interchange System (SdI). The presets and calculations proposed by KoreLab do not constitute tax advice: the Customer, as seller or service provider, verifies the content, VAT rates and VAT nature codes, and the tax treatment of the documents before transmission to the SdI (ref. art. 21 of Italian Presidential Decree 633/1972). By using the module, the Customer authorises the Provider to process and transmit invoice data through the third-party provider Invoicetronic, acting as the technical channel for forwarding to the SdI: no formal delegation to the Italian Revenue Agency is granted, the Issuing Party remains the seller/service provider (the Customer), and the technical provider used for transmission does not thereby assume the role of seller or service provider (ref. art. 21 of Italian Presidential Decree 633/1972 and the Italian Revenue Agency Provision of April 30, 2018).

2.4 Tax-compliant preservation excluded from the service. KoreLab does not provide a tax-compliant digital preservation ("conservazione digitale a norma") service for the Customer's invoices or other documents. The Customer independently attends to this obligation, by activating and checking the Italian Revenue Agency's preservation service or another compliant system, and verifies its actual activation, the documents and periods covered, and any earlier documents. Transmission via the SdI, viewing documents in the Agency's or KoreLab's account area, downloading them, and the platform's backups do not substitute for this obligation.

3. Price, trial and term

3.1 Summary before payment. Before payment, the order summary states the chosen plan, any free trial, the start and end date of the commitment, the twelve-month term, the total price for the period, any discount, VAT, the payment method, the billing schedule, and the absence of automatic renewal. The current list of plans, add-ons and prices is published on the Pricing page. In case of a discrepancy in the order's specific financial figures, the summary accepted by the Customer prevails, save for manifest clerical error.

3.2 Free trial. Where included in the order, the free trial lasts fifteen days from activation. The Customer may prevent the paid plan from starting by cancelling the conversion before the first charge, at no cost. Otherwise, the annual commitment runs from the date of the first charge, as shown in the summary.

3.3 Twelve-month term. The paid plan has a term of twelve months from the start date shown in the order. If the Customer chooses prepaid annual billing, the price for the period is charged in one payment. If the Customer chooses monthly billing, it is still purchasing an annual plan and pays its price in twelve monthly instalments on the notified dates: the instalments do not turn the contract into a month-to-month plan.

3.4 Add-ons. Add-ons purchased separately do not carry the annual commitment of the main plan, unless the relevant order expressly provides otherwise. Their term, any separate renewal and how to deactivate them are stated in the add-on's order; deactivation prevents further charges after the period already paid and keeps its features available until then. An add-on that requires a paid plan cannot be renewed or charged beyond that plan's end date without a new, valid order.

3.5 Absence of automatic renewal. The annual plan ends on the date shown in the order, with no tacit renewal and no further charges for a new period. The Customer does not need to give notice of cancellation to avoid renewal. The Provider may send reminders and a new order proposal before expiry, stating the plan, price, VAT, term, start date and payment method for the new period. The new plan is only formed with the Customer's new, express confirmation and the Provider's acceptance; silence alone, keeping the data, or read-only access do not count as acceptance. If the new order is placed before expiry, the new period runs from the end of the current one, unless a different date is expressly agreed and shown in the order. Renewal for another year can also be requested from the app, via Settings › Subscription › Renew for another year.

4. Ordinary expiry and early termination

4.1 Automatic termination. The annual plan ends automatically at expiry, even if the Customer takes no action. The Customer may state at any time, from Settings › Subscription, that it does not intend to purchase a new period; this statement is purely informational and does not bring forward the end of the current period. The account area shows the expiry date and, for monthly billing, any remaining instalments. Withdrawing the statement is not required in order to place a new order.

4.2 Instalments due until expiry. Until the annual expiry date, the agreed monthly instalments remain due on their normal dates, with no single accelerated charge. For that same period, the Provider keeps available the features and support included in the plan on the same terms, save for lawful suspension for breach or another cause set out in these Terms. Voluntary non-use of the service does not, on its own, entitle the Customer to a refund.

4.3 Early termination by law or for breach. The ordinary expiry does not affect the Customer's early-termination rights under law, for serious breach by the Provider, or under a specific provision of the DPA. Where the Customer validly exercises an early-termination right, the contract ends on the date determined by the applicable rules; from that date, no further ordinary fees accrue for the service not rendered.

4.4 Penalty for early termination by the Customer's choice. When termination before the annual expiry date results from an early-exit option exercised by the Customer, and a penalty is permitted by applicable law, the Customer owes the Provider, in addition to fees already accrued up to the termination date, a penalty equal to 50% of the remaining contractual value of the annual plan at that date. The remaining value is the portion of the plan's net price for the period not yet used, after any contractual discounts actually applied, calculated pro rata to the days between the effective termination date and the annual expiry date. It does not include periods already used, separate add-ons, taxes, or data-switching costs. The Provider provides the Customer with the detailed calculation before requesting payment of the penalty. The penalty is not cumulated with the ordinary instalments for the same unused period. Early termination is requested from Settings › Subscription, where an indicative calculation of the penalty is available before confirming the request.

4.5 Penalty exclusions and refund. The penalty under section 4.4 does not apply if termination results from a breach by the Provider, from a contractual change that gives the Customer the right to exit without penalty, from a DPA provision excluding penalties, or from another mandatory provision. If the annual price was prepaid, the portion corresponding to the unused period is refunded, less only any applicable penalty and amounts already accrued, without prejudice to the Customer's mandatory remedies. The VAT treatment of these amounts is determined under applicable tax law.

4.6 Data export and the Data Act. Merely exporting a copy of the data does not amount to early termination of the contract. The switching or termination procedure under Regulation (EU) 2023/2854, where applicable, is also governed by section 7 and must be exercisable without unlawful contractual or technical obstacles.

5. Read-only access after termination

5.1 Six months of read-only access and export. After the effective termination of the plan, whether by annual expiry or a valid early-termination cause — and not from the notice that the Customer does not intend to buy a new period — the data of the terminated relationship remain accessible for six months in read-only and export mode only. This does not include creating, editing or ordinarily processing that data, nor the operational support provided under the paid plan; support reasonably necessary for access, export, security and legal compliance remains available. This period does not constitute renewal of the plan and generates no fees. Any subsequent use of the Free plan does not automatically extend the availability of the terminated relationship's history.

5.2 Deadline for recovery. The Customer must complete the download and recovery of its own data within the six-month term, independently arranging for its subsequent availability and any applicable preservation obligations under section 2.4. The end date of the recovery period is shown in the account area and in the termination notice; the Provider sends a reminder before removal. The Customer may request return and deletion earlier, under the DPA. A deletion request does not extinguish amounts validly due.

5.3 Deletion after the recovery period. Once the recovery period has elapsed, the Provider deletes the data of the terminated relationship according to the timing and procedure of the DPA, with no need for a further request from the Customer. No permanent archive or unlimited-time export right is provided after that period. Keeping the account open, or its access to the Free plan, does not prevent deletion of the history. Residual backup copies are deleted according to the term and procedure stated in the DPA and are not a recovery or preservation service offered to the Customer; a new purchase of the service after deletion has occurred does not restore the deleted data. Data processed by the Provider as an independent controller, in particular for invoicing or the defence of rights, is governed by the separate Privacy Policy.

6. Support

6.1 Pick-up of requests. During the paid plan, and until its effective termination — even if the Customer has stated it does not intend to purchase a new period — the support level included in the plan remains available. Commitments to pick up requests within 24 or 48 hours, where provided by the plan, refer to pick-up, not to final resolution, and are measured only within 9:00 AM-6:00 PM, Monday to Friday, Italian time. Outside that window, the count is paused and resumes at the next opening. The applicable channel and level are stated in the order and the plan description.

6.2 Support during read-only access. During the six months of read-only access, the limited support level stated in section 5.1 applies, with no automatic extension of the paid plan's services.

7. Data, export and switching

7.1 Availability of data. Data entered or generated by the Customer while using the platform remains at its disposal. The Customer may request or perform its export during the relationship and during the read-only period. For personal data processed on the Customer's behalf, the DPA prevails in the event of conflict with these Terms.

7.2 Switching to another provider. Where Articles 23-31 of Regulation (EU) 2023/2854 apply, the Customer may initiate switching to another provider or to local infrastructure, or request deletion of exportable data. The notice required to start switching does not exceed two months; a transitional period of no more than thirty calendar days follows, subject to the exceptions and extensions permitted by the Regulation. During the transitional period, the contract remains in effect, the Provider maintains the continuity and security of the service and provides the reasonable assistance required. The contract is deemed terminated in the cases and at the time provided for in Article 25(2)(c) of the Regulation.

7.3 Data retrieval period. The data retrieval period following the transition is not less than thirty calendar days. In switching cases, the six months referred to in section 5 run from the effective termination following completion of the switch and constitute, where longer, the alternative period agreed by the Parties, without prejudice to the full guarantee of the thirty-day minimum period. At the end of the recovery period, deletion takes place under the applicable rules and the DPA, with no perpetual archive. Any switching charges are limited to what Article 29 of the Regulation allows and are disclosed before the order; the penalty in section 4.4, where applicable, is separate from such charges.

7.4 Technical annex. The exact categories of exportable data and digital assets, the formats, export methods, technical restrictions and the updated online register are described in the contract's technical annex. No category is excluded in a way that unlawfully prevents or delays switching.

8. Suspension and breach

8.1 Suspension. In the event of non-payment or serious breach of these Terms, the Provider may proportionately suspend the affected features, after notice and the grant of a reasonable period to remedy, except in cases of security urgency or legal obligations. Suspension does not unduly restrict access to data, export, or the Customer's mandatory rights.

8.2 Termination for breach. Termination for breach follows the applicable rules. The Provider may not claim, for the same future period, both the full price of the service not rendered and the penalty under section 4.4. Amounts already accrued remain due, along with any other remedies recognised by law, to the extent they are not duplicated.

9. Liability

9.1 Verification by the Customer. The Customer verifies the correctness of the data entered, calculations and documents before using them for business decisions or compliance purposes. The Provider does not promise a specific economic, tax or certification outcome, and is liable for the services owed under the law and these Terms.

9.2 Liability caps. Except where liability cannot be limited, for paid plans the Provider's aggregate liability does not exceed the fees actually paid in the twelve months preceding the first damaging event, with a minimum of €250; for the Free plan, the cap is €250 for events within the same twelve-month period. No limitation applies in the case of wilful misconduct, gross negligence, or other liability that cannot be excluded by law.

9.3 Indirect damages. To the extent permitted by law, indirect or purely consequential damages not foreseeable at the time of the contract are excluded. Loss or corruption of data attributable to the Provider is handled under applicable law, the DPA and the security and restoration obligations; no provision excludes mandatory remedies.

10. Changes, governing law and jurisdiction

10.1 Changes to the Terms. Changes to the Terms are notified to the Customer on a durable medium with at least thirty days' notice, except in cases of regulatory or security urgency. Changes to price, term or commitment do not worsen the period already purchased and apply only to a new, expressly accepted order. If a material change to the DPA gives the Customer the right to terminate the relationship without penalty, that right remains unaffected.

10.2 Governing law and jurisdiction. The contract is governed by Italian law. The court of Alessandria has jurisdiction over disputes, unless a different mandatory jurisdiction applies.

11. Specific approval and contact

11.1 Specific approval. Before the order, the clauses requiring specific approval under Articles 1341 and 1342 of the Italian Civil Code are presented separately, with reference to the text and version actually accepted. Approval is given by entering a code sent to the account's email address, and is recorded with the order identifier, version and integrity of the text, the event and the date; the mere use of a code does not qualify it as a qualified electronic signature. No tacit-renewal clause is provided for.

11.2 Communications. Contractual communications to the Provider may be sent to the PEC (certified email) cvprojectsrl@pec.it or to the support channels indicated in the account area. Any statement of intent not to purchase a new period may also be made from Settings › Subscription; it is not necessary in order for the plan to end at expiry.

CV Project S.r.l.

Registered office: Via Giuseppe Romita 85, 15011 Acqui Terme (AL), Italy
VAT: IT02707630063
PEC (certified email): cvprojectsrl@pec.it
Email: info@cvproject.it